So I lost my phone in Vegas over the weekend during the USA Sevens Rugby Tournament(Yes, it was definitely only of those weekends!)

On my phone I had the Blizzard Authenticator, which is essentially a code based app that in addition to your password, you put in to access your account information and/or access the game. So my phone got stolen, and so the authenticator no longer was valid. Well I got a new phone (Iphone 4 yah!!) and re-downloaded the app and synced up with my account and then it wouldn't work, kept giving me error messages. Well at first I e-mailed... and waited.. nothing. So I called last night, sat on hold about 45 mins (yes literally 45 mins, so exaggeration).

Finally someone answered the phone, I told him my situation and we went through the normal, "What's your name", "What's your username", etc... and then he asks me... "Can you tell me the Race, Class, and level of 3 toons on your account?" I couldn't tell him that, I just don't play enough to keep track of that. He then asked me the CD KEY on the account which I told him I couldn't provide this for him because it was digitally downloaded and I didn't keep the e-mails since they were on my battle.net account, but I couldn't access since I couldn't get in because of the authenticator issue... back and forth I went. I more couldn't understand this was happening rather than getting irritated, maybe that's why he wouldn't do anything for me.

But anyway, I told him kinda what I knew, that I had a char named Worgenstein, a 85 druid on there and some other things, but also that I'm pretty casual and only play on that one char But it wasn't good enough. They wanted me to mail them a physical copy of my driver's license and a bill with my name on it. Are you kidding me???

So I basically told them I wouldn't be doing that, that it was obviously an issue with them and their authenticator and that I didn't have time to do that nor was willing to do all this stuff.

I canceled my WoW account last night, I won't be going back there again and I just can't believe things have gotten to this point.

Just wanted to tell you guys my story... Business must be pretty good to have a revenue customer walked off. I finished the conversation saying I understood what he was doing, that Rift was coming out and if this is way they treat their customers, they oughta be a little worried. I doubt he cared at all. Cheers for corporate America...which has entered our home and is screwing our games.

Come join us in Telara on Sunrest - Leave Azeroth behind!